Shipping policy
Where do you ship from?
We ship from multiple fulfillment partners and distribution centers across the United States. Because your ritual may include products from different locations, items in one order may ship separately.
Will my order arrive in multiple packages?
Possibly. To get your items to you as quickly as possible, an order may ship in more than one package, and packages may arrive on different days. Each package gets its own tracking number, and you'll receive an email with tracking details as each one ships. Multiple packages never mean extra shipping charges.
How long does it take to process my order?
Orders are processed within 2-3 business days (excluding weekends and holidays) before they ship. Some items, including large equipment and made-to-order products, may need additional processing time. If your order will take longer, we'll let you know.
When will my order arrive?
Once shipped, standard parcel delivery within the continental U.S. typically takes 2-7 business days. Delivery times depend on your location, the carrier, and the product. Weather, holidays, peak seasons, and carrier delays can also affect timing, and these are outside our control.
Large and Heavy Items
Larger products such as saunas, cold plunge tubs, massage chairs, and other oversized equipment ship by freight or special carrier and may take longer to arrive.
- Delivery is typically curbside or to your doorstep. Inside delivery, placement, and assembly are not included unless stated on the product page.
- For some items, the carrier will contact you to schedule delivery. Please respond promptly to avoid delays or return-to-sender fees.
- Please make sure someone is available to receive the delivery, and that the delivery area can accommodate the item (doorways, stairs, driveway access).
- Inspect large shipments before signing. Note any visible damage on the delivery receipt and email us right away.
Do I need to be present for delivery?
Most parcels shipped via FedEx, UPS, or USPS don't require a signature. Higher-value orders and freight deliveries may require one.
Do you ship to PO Boxes?
We can ship some items to PO Boxes. Larger items and anything shipped by freight or non-USPS carriers cannot be delivered to PO Boxes. If your order includes an item that can't ship to a PO Box, we'll contact you before processing it.
Shipping Rates
Shipping costs are calculated at checkout based on your order's weight, size, and destination. Any free shipping offers or order minimums will be shown at checkout.
Do you ship internationally?
We currently ship within the United States. If that changes, we'll update this policy. For orders shipped to other countries, customers are responsible for any customs duties, import taxes, and fees charged by their destination country.
Order Tracking
You'll get a tracking number by email once your package ships. Tracking updates can take 24-48 hours to appear after the carrier receives your package. If tracking hasn't updated after that, or you have trouble finding your order status, contact us at hello@soluxvera.com.
Address Accuracy
Please double-check your shipping address at checkout. We can update an address only before your order has shipped, so contact us as soon as possible if you need a change. We aren't responsible for orders delivered to an incorrect address entered at checkout, and re-shipping or return-to-sender fees may apply.
Changing or Canceling an Order
Because orders move quickly to our fulfillment partners, please contact us right away if you need to change or cancel. Once an order has been sent to be fulfilled, we may not be able to make changes. If it has already shipped, you can follow our Refund Policy once it arrives.
Damaged, Lost, or Missing Packages
- Damaged: Inspect your order when it arrives. If anything is damaged or defective, email us within 7 days of delivery with your order number and photos of the item and packaging.
- Lost or delayed: If your tracking shows delivered but you can't find your package, first check around your property and with neighbors, and allow 24 hours for the carrier to update. If it still hasn't turned up, contact us and we'll work with the carrier and our fulfillment partner to investigate.
- Missing items: If a package arrives without everything you expected, check your tracking, since the rest of your order may be shipping separately. If it isn't, contact us.
Holidays and Peak Seasons
Processing and delivery can take longer during holidays and sales periods. We recommend ordering early for gifts.
Questions?
If you have any questions about your order's delivery, email us at hello@soluxvera.com.