Frequently asked questions
Everything you need to know about shipping, returns, and caring for your products.
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive within 5 to 10 business days, depending on your location.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and rates vary by country and are calculated at checkout.
Is shipping free?
Orders over $75 ship free within the US. Orders under that threshold have a flat shipping rate calculated at checkout.
What is your return policy?
We accept returns on unused, unopened items within 30 days of delivery. Reach out to our support team to start the process.
How do I start a return?
Contact us with your order number and we will walk you through the next steps.
Are your products safe to use?
Every product we carry is chosen for reliable quality and safe everyday use. Always follow the included instructions, and check with a healthcare provider if you have specific medical concerns.
How do I clean and maintain my device?
Care instructions vary by product and are included with your order. If you cannot find yours, reach out and we will send you the details.
How can I track my order?
You will receive a tracking link by email as soon as your order ships. You can also check your order status by logging into your account.
Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to make a change. We will do our best to accommodate it.
Still have a question? We're happy to help.
Contact us